Privacy Policy

1. What data do we collect about you?

1.1. Data provided through direct interactions

1.1.1. Registration and other account information

When you register to use our Services, we may collect the following information about you:

• If you register using your Google account: first name, last name and email address.
• If you register using your Facebook account: we collect first name and last name as appeared on your Facebook account, Facebook IDs and the URL to your Facebook profile picture. In the event you have provided permission to Facebook through their in-app privacy option (which appears just before you register on our Platform), we may collect your gender, age or email id depending on the permissions granted by you.
• If you register using your mobile number: we collect your mobile number.
• If you register using your email id: we collect your email id.
• If you register using your Apple ID: your first and last name and email address; you can decide whether to share your email address with us when you sign in your Apple account.

We also collect your primary email id used to download the application from the app store.

Depending on the choices you make during the log-in to our Services or during the process of engaging our Services, you may opt to give the following additional personal data:

• Your Name
• E-mail Address
• Mobile number
• Your credit card/debit card details in case you choose to purchase our paid services

1.1.2. Validation of your account

We validate the accounts of HouseCliq users by using SMS verification to ensure that each account is associated with a real and unique user. This validation process is initiated once you download our mobile application or log in to our website. In order to validate your account, we will send you an SMS on a valid mobile number provided by you. This process is entirely free of charge.

Once you have validated your account, it will remain associated with the mobile number used for the SMS verification. If you wish to change the mobile number associated with your account, you will need to contact our Customer Support team.

1.2. Data we collect automatically when you use of our Services

When you interact with our Services, we automatically collect the following information about you:

We collect device-specific information such as operating system version, unique identifiers, IMEI number, and standard web log information. For example, the name of the mobile network that you are using. We associate the device identifiers with your account.

1.2.1 Device Information

We may require access to other apps installed on the device, to enhance your experience. You may choose not to grant access to such apps, which will allow you access to use our services, but with limited functionality.

1.2.2. Location information

Depending on your device permissions, if you post an item on our Platform, we automatically collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, Wi-Fi access points and mobile towers. Your location data allows you to see user items near you and helps you in posting items within your location.

In case we need your location data, we will first show you a pop-up which will ask you to choose to allow or not to allow us to access your location data. If you do not allow us to have access to your location data, you will still be able to use our Services but with limited functionality. If you do allow us to access your location data you can always change this later by going to the settings on our Website or App our Platform and disable the permissions related to location sharing.

1.2.3. Client and Log data

Technical details, including the Internet Protocol (IP) address of your device, time zone and operating system. We will also store your login information (registration date, date of last password change, date of the last successful login), type and version of your browser.

1.2.4. Clickstream data

We collect information about your activity on our Platform, which includes:

• The sites from which you accessed our Platform, date and time stamp of each visit, searches you have performed, listings or advertisement banners you clicked, your interaction with such advertisements or listings, duration of your visit and the order in which you visit the content on our Platform.
• Computer sign-on data, statistics on page views, traffic to and from HouseCliq and Ad data (all through cookies – you can take steps to disable the cookies on your browser although this is likely to affect your ability to use the site), Google advertising Id on Android App which is a unique, user-resettable ID for advertising, provided by Google Play services.

1.2.5. Cookies and Similar Technologies

We use cookies to manage our users' sessions, to store your preference language selection and deliver you relevant advertisements. "Cookies" are small text files transferred from a web server to the hard drive of your device. Cookies may be used to collect the date and time of your visit, your browsing history, your preferences, and your username.

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services/Platform may become inaccessible or not function properly.

2. Why do we process your personal information?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where we share information with our business partners for our business needs.
• Where it is necessary for our legitimate interests to improve our Services and to provide you a safe and secure Platform.
• Where we need to comply with a legal or regulatory obligation.

In certain circumstances, we may also process your personal data based on your consent. If we do this, we will let you know the purpose and the category of personal data to be processed at the time we seek your consent.

3. How will we inform you about changes in our privacy statement?

General. We may update, upgrade, modify (partially &/or fully) this policy at any time, with updates taking effect when you next post or after 30 days, whichever is sooner. If we or our corporate affiliates are involved in a merger or acquisition, we may share personal information with another company, but this policy will continue to apply. Send questions about this policy to support@housecliq.com

You will also receive an e-mail once a year notifying you of any change to this Policy.

4. Communication

We will communicate with you by email, SMS or in the app notification in connection with our Services/Platform to confirm your registration, to inform you in case your ad listing has become live/expired and other transactional messages in relation to our Services. As it is imperative for us to provide you such transactional messages you may not be able to opt-out of such messages.

5. Who do we share your data with?

We may have to share your personal data with the parties set out below for the purposes set out in section 2 above.

5.1. Corporate affiliates

We may share your data with our group companies, which are located within as well as outside India and help us in providing business operation services such as product enhancements, customer support and fraud detection mechanism who help detect or prevent potentially illegal acts and provide joint services (Our corporate affiliates will market only to users who ask them to).

5.2. Third Party Service Providers

We use third party service providers to help us deliver certain aspect of our Services for example, cloud storage facilities. We conduct checks on our third-party service providers and require them to respect the security of your personal data and to treat it in accordance with the law. We do not allow them to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5.3. Advertising and analytics providers

In order to improve our Services, we will sometimes share your non-identifiable information with analytics providers that help us analyze how people are using our Platform/Service. We, share your information with them in non-identifiable form for monitoring and reporting the effectiveness of the campaign delivery to our business partners and for internal business analysis.

5.5. Law enforcement authorities, regulators and others

We may disclose your personal data to law enforcement authorities, regulators, governmental or public bodies and other relevant third parties comply with any legal or regulatory requirements. We also reserve the right to make use of the personal information in any investigation or judicial process relating to fraud on account of such transactions during the period HouseCliq retains such information.

6. Where do we store your data and for how long?

The data we collect about you will be stored and processed in secure servers in order to provide the best possible user experience. For example – for fast website or mobile application build up.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We delete personal information when we no longer need it for the purposes we described earlier. We retain personal information as permitted by law to resolve disputes, enforce our policies; and prevent bad guys from coming back.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we shall retain your information for a period of 180 days or a longer period if required by the court or authorised government agencies after withdrawal or cancellation of your registration.

7. Technical and organizational measures and processing security

All the information we receive about you are stored on secure servers and we have implemented technical and organizational measures that are suitable and necessary to protect your personal data (encryption, passwords, physical security)), in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information Rules), 2011.

HouseCliq continually evaluates the security of its network and adequacy of its internal information security program, which is designed to (a) help secure your data against accidental or unlawful loss, access or disclosure, (b) identify reasonably foreseeable risks to the security of the network, and (c) minimize security risks, including through risk assessment and regular testing. In addition, we ensure that all payment data are encrypted using SSL technology.

Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

8. Links to third-party websites

Our Platform may contain links to third party websites or apps. If you click on one of these links, please note that each one will have its own privacy policy. We do not control these websites/apps and are not responsible for those policies. When you leave our Platform, we encourage you to read the privacy notice of every website you visit.