Data Deletion Policy

1. Your Right to Data Deletion

Under applicable data protection laws and our commitment to privacy, you have the right to:

• Request deletion of your personal data
• Withdraw consent for data processing
• Request correction of inaccurate personal data
• Request a copy of your personal data (data portability)

1.1. When You Can Request Data Deletion

You can request deletion of your personal data in the following circumstances:

• You no longer wish to use HouseCliq services
• You withdraw your consent for data processing
• Your data is no longer necessary for the original purpose
• Your data has been unlawfully processed
• Legal obligations require us to delete your data

2. What Data Can Be Deleted

2.1. Personal Information

The following personal data can be deleted upon your request:

• Account information (name, email, phone number)
• Profile details and preferences
• Service booking history (subject to legal retention requirements)
• Payment information (card details, transaction history)
• Communication records (chat messages, support tickets)
• Location data and search history
• Device information and app usage data
• Marketing preferences and communication logs

2.2. Data We Cannot Delete

Certain data cannot be deleted due to legal, regulatory, or business requirements:

• Financial records required for tax and accounting purposes (7 years)
• Data related to ongoing disputes or legal proceedings
• Information required for fraud prevention and security
• Data needed to comply with regulatory obligations
• Aggregated and anonymized data that cannot identify you

3. How to Request Data Deletion

3.1. Submit a Deletion Request

To request deletion of your data, you can:

• Email us at support@housecliq.com with the subject line "Data Deletion Request"
• Contact us through our customer support at +91 73805 78899
• Use the in-app feature (available in account settings)
• Write to us at our registered office address

3.2. Information Required for Processing

To process your deletion request, please provide:

• Your full name as registered with HouseCliq
• Registered email address
• Phone number associated with your account
• Account ID or username (if available)
• Reason for deletion request
• Preferred method of confirmation

3.3. Identity Verification

For security purposes, we will verify your identity before processing any deletion request. This may involve:

• Sending a verification code to your registered email or phone
• Asking security questions related to your account
• Requesting government-issued ID verification for sensitive requests

4. Data Deletion Process and Timeline

4.1. Processing Timeline

• Acknowledgment: Within 48 hours of receiving your request
• Identity Verification: 2-3 business days
• Data Deletion: 7-14 business days after verification
• Confirmation: Within 24 hours after deletion completion

4.2. What Happens During Deletion

1. Account Deactivation: Your account is immediately deactivated
2. Data Identification: We identify all data associated with your account
3. Legal Review: We review which data can be legally deleted
4. Secure Deletion: Eligible data is securely deleted from our systems
5. Third-party Notification: We notify relevant third parties to delete shared data
6. Confirmation: We send you confirmation of completed deletion

4.3. Account Reactivation

Once your data is deleted, your account cannot be reactivated. If you wish to use HouseCliq services again, you will need to create a new account.

5. Data Retention After Deletion Request

5.1. Legal Retention Requirements

Even after a deletion request, we may retain certain data as required by law:

• Financial Records: 7 years for tax and audit purposes
• Legal Disputes: Until resolution + statute of limitations
• Regulatory Compliance: As per applicable regulations (up to 180 days)
• Fraud Prevention: Anonymized data for security purposes

5.2. Backup Systems

Data in backup systems may take additional time to be completely removed:

• Active backups: 30 days
• Archived backups: Up to 90 days
• Disaster recovery systems: Up to 180 days

6. Special Circumstances

6.1. Ongoing Services

If you have active bookings or ongoing services, we may need to retain certain data until completion:

• Service completion and payment processing
• Warranty and guarantee obligations
• Customer support for ongoing issues

6.2. Third-party Data Sharing

We will notify third parties who have received your data to also delete it, including:

• Service providers and contractors
• Payment processors
• Analytics and advertising partners
• Business partners and affiliates

6.3. Anonymized Data

Data that has been fully anonymized and cannot identify you may be retained for:

• Statistical analysis and reporting
• Service improvement and research
• Business intelligence and trends analysis

7. Rights and Limitations

7.1. Your Rights

• Free deletion of personal data
• Regular updates on deletion progress
• Confirmation when deletion is complete
• Appeal process for denied requests

7.2. When We May Decline

We may decline deletion requests if:

• Legal obligations prevent deletion
• Data is needed for ongoing legal proceedings
• Fraud prevention requires data retention
• Identity verification fails

8. Cross-border Data Transfers

If your data has been transferred internationally, we will:

• Notify international partners about deletion requests
• Ensure deletion from all global systems
• Provide confirmation of international data deletion
• Comply with local data protection laws in each jurisdiction

9. Contact Information and Appeals

9.1. Data Protection Officer

For data deletion requests and privacy concerns, contact:

• Email: support@housecliq.com
• Phone: +91 73805 78899
• Address: 3rd Floor, Flat No. 302, 7/115 Tample Tower, Swaroop Nagar, Kanpur - 208002, India

9.2. Appeals Process

If your deletion request is denied, you can:

• Appeal within 30 days of denial notification
• Provide additional information or justification
• Request review by senior management
• File complaints with data protection authorities